You can contact us through email at hello@hypevault.co or Instagram. We will get in touch in you within 24-48 hours. Alternatively, you can call our store at +60364113523 or Whatsapp us at +60162390405.

All our products are guaranteed 100% authentic with their box/accessories of origin (if there are any). Read our authenticity assurance here.

At Hype Vault, you're shopping from top brands worldwide. We have a curated a range for you to choose from. Sometimes the same item's price varies in the streetwear and sneaker marketplace, depending on the availability. Our promise to you is to always offer the best price available at the time you place an order.

Yes, you can! Simply choose the 'Pick Up' option at checkout. Please note that self pick-ups will be ready within 24 hours of your order confirmation.

Yes, we offer same day delivery for areas in Klang Valley via Grab which offers a safe, fast, and reliable same-day delivery. Please Whatsapp us at +60162390405 before placing an order to arrange the same day delivery service and we will do our best to sort you out!

Yes, we do. We ship to over 220 countries using reliable courier services such as Aramex, TNT, DHL and FedEx. 

We ship locally via Poslaju, DHL eCommerce, CityLink or J&T Express, depending on your parcel size and weight. If you prefer a specific courier company, do leave us a note at checkout!

This varies depending on the size, weight and destination of your chosen items. The good news is we offer free shipping to Malaysia & Singapore on orders above RM500!

Once the item has been dispatched:

Local shipping: 1-3 working days.

International shipping: 7-10 working days. 

You can track order via shipping confirmation email containing the tracking number and courier details. The status of the shipment could also be checked on the order page.

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.

Currently, we accept Visa, Mastercard and AMEX credit and debit cards via Stripe. We've also partnered with Atome, Grab PayLater and ShopBack PayLater to provide you an easy 0% interest 3-month and 4-month instalment plan (Grab PayLater).

We purchase our products for your specific needs. So returns may not be always possible. However, under some specific conditions, we may accept returns. To request a return you can contact us by email at hello@hypevault.co. For more information, see our return & refund policy.