FAQs

1. How do I become a Vault VIP?

At the bottom left of our website, you'll see a blue coloured button, click that button and the membership page will open.

Choose 'Join Now' to sign up.

You will receive an email to confirm your email address. In the email, click 'Activate your account'.

2. Do I need to purchase anything to join?

Absolutely not. In fact, you get 100 points just for signing up and 50 more points for following and sharing on each social media channels such as Instagram, Facebook and Twitter. 

3. Do I get birthday points?

You sure do! 500 Vault Bonus Points are given on your birthday month!

4. What are the ways to earn Vault Points?

Sign up: 100 Vault Points

Place an order: 1 Vault Point for every RM 1 spent 

Share on Facebook: 50 Vault Points

Share on Twitter: 50 Vault Points

Like on Facebook: 50 Vault Points

Follow on Instagram: 50 Vault Points

Celebrate a birthday: 500 Vault Points

5. What are the rewards?

With every Vault Point, you'll receive an order discount. 

100 Vault Points = RM 1 discount, redeemable instantly. 

6. Do you have a referral program too?

Yes, we do! Every referral entitles you and your friend a RM 10 off discount! (RM 10 for you, RM 10 for your friend!)

7. How do I refer a friend?

Simply open the membership page, sign in, then scroll to the bottom and you'll see a link you can send to refer your friends!

8. When will I get my points?

Upon every successful earning(s), you will receive an email containing the number of points you earn. These points can be redeemed instantly.

9. How do I redeem my points?

Simply open the membership page, click 'All rewards', then click 'Redeem'. You will receive a unique discount code that you could use on your next order! Click 'Apply Code' to copy and use the code instantly. 

10. Sounds good, but I might have some more questions.

Worry not, you could email our customer support team at hello@hypevault.co and they will help you out within 48 hours.