3-Day Exchange Policy (Clothing Only)

We offer a one-time exchange within 3 days of purchase (for in-store) or receiving the item (for online orders), for clothing items only, subject to the following terms:

  1. Valid for clothing only. Footwear, accessories, collectibles, and other items are not eligible.
  2. Items must be brand new, unworn, and have original tags and packaging fully intact.
  3. Exchanges are strictly for the same brand and design only, subject to stock availability.
  4. If the desired size or item is unavailable, we may offer an exchange for another item at our discretion, subject to approval.
  5. Exchange items must be of the same value. If higher, customers must top up. No refunds will be given for lower-priced items.
  6. For online purchases, customers must contact (call/SMS/WhatsApp) our Fulfillment Client Care team (+6011-7023 8271) within 3 days of receiving the item. Shipping costs are borne by the customer. Alternatively, customers may also return the item in person to any Hype Vault store, but must inform the Fulfillment Client Care team first to coordinate.
  7. For in-store purchases, customers must return to the original store within 3 calendar days of purchase with a valid receipt.
  8. All exchanges are subject to final inspection and approval by our team.

We reserve the right to refuse exchanges that do not meet the conditions stated above.